Return & Refund Policy

At Fgorre, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Order Processing Time

Orders are typically processed within 2–3 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays. During peak seasons, holidays, or promotional periods, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Order Cancellations

Cancellation requests must be submitted within 60 minutes of placing your order.

Cancellations are only accepted for eligible full-priced items. Once an order has entered processing, been packed, or shipped, we may no longer be able to cancel or modify it.

If you would like to request a cancellation, please contact us as soon as possible at support@fgorre.com.

30-Day Return Policy

You may request a return within 30 days of receiving your package.

To be eligible for a return:

• The item must be unused and in its original condition.
• All original packaging, accessories, and tags must be included.
• You must provide a receipt or other proof of purchase.
• If the product arrived damaged or defective, please provide a detailed description of the issue and photos or videos whenever possible.

We do not accept returns for opened or used products unless the product is damaged, defective, or otherwise eligible under this policy.

Damaged or Defective Products

Please inspect your order after delivery. If your product arrives damaged, defective, or with an obvious quality issue, please contact us as soon as possible at support@fgorre.com.

Examples of product quality issues may include damaged components, manufacturing defects, loose or ripped seams, unsewn hems, cut or loose elastic, loose or frayed fasteners, or other applicable defects depending on the product.

Please include your order information and clear photos or videos showing the problem so that our customer service team can review your request.

If we confirm that the product has a qualifying defect or quality issue, we will work with you to provide an appropriate resolution. Depending on the circumstances, this may include a replacement or a full refund without requiring you to return the defective product.

Defective products purchased during clearance sales or promotional discounts may also be eligible for a refund after review and approval.

Returns for Personal Reasons

If you wish to return an eligible product for personal reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product, you may request a return within 30 days of receiving your order.

We may offer the following options:

• Full refund after return: You may return the eligible item to us. Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
• Keep the product with a partial refund: In certain cases, we may offer a partial refund of approximately 20%–50% and allow you to keep the product. The amount offered will depend on the circumstances and condition of the item.

Any partial-refund option must be approved by our customer service team before the refund is issued.

How to Request a Return

Please follow these steps to request a return:

Step 1: Contact us at support@fgorre.com to initiate your return request.

Please include your order number, the reason for the return, and photos or videos if the item is damaged, defective, or incorrect.

Our customer service team will normally respond within 1–3 business days and provide return instructions if your request is approved.

Step 2: Once your return has been approved, ship the eligible item to the return address provided in the return instructions using a carrier of your choice.

Step 3: After we receive and inspect your return, we will notify you whether your refund has been approved.

Please do not send a return without first contacting our customer service team. Unauthorized returns may delay processing or may not qualify for a refund.

Return Address

Fgorre Returns
41 N Scott St, Apt 7
Sheridan, WY 82801
United States

Please contact us before sending your return to confirm that your return request is eligible and to receive the appropriate return instructions.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless otherwise required by applicable law.

If a return shipping cost is paid or advanced by us in a situation where the customer is responsible for return shipping, that cost may be deducted from the final refund amount.

For returned items, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your refund has been completed.

We cannot guarantee receipt of returned packages that are shipped without tracking.

Incorrect Items

If you receive an incorrect product, please contact us within 14 days of delivery.

If possible, please keep the product and its packaging in its original condition until our customer service team provides instructions.

If we confirm that the incorrect item was sent due to our error, we will cover the applicable return or replacement costs and work to ensure that you receive the correct product or another appropriate resolution.

Package Marked Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the carrier when appropriate.

If the package still cannot be located, contact us at support@fgorre.com.

Please provide your order number, tracking number, delivery postal code, and any relevant correspondence or information from the shipping carrier.

We will review the available tracking and delivery information and work with you to determine an appropriate resolution.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed by us within 3–5 business days after the returned item has been received and approved.

The refund will be issued to your original payment method.

After we issue the refund, additional processing time may be required by your bank, credit card company, PayPal, or other payment provider before the funds appear in your account.

• PayPal refunds: typically 5–7 business days after processing.
• Credit/debit card refunds: typically 5–7 business days after processing.

Actual posting times are determined by your payment provider and may vary.

If your payment account or card information changes while a refund is being processed, please contact your payment provider and notify us as soon as possible if assistance is required.

Refunds Without a Return

In certain circumstances, including confirmed product defects or other situations approved by our customer service team, we may issue a refund without requiring the product to be returned.

Eligibility is determined after reviewing the order details and any supporting photos, videos, or other evidence provided by the customer.

Non-Returnable Items

Returns may be refused if:

• The return request is submitted more than 30 days after delivery.
• The product has been used, altered, damaged, or modified by the customer.
• Original packaging, accessories, or required components are missing.
• The item was damaged due to misuse, improper handling, or normal wear and tear.
• The returned product does not match the item originally purchased.
• The return was sent without authorization or does not otherwise meet the requirements of this policy.

This section does not limit any rights that cannot legally be excluded under applicable consumer protection laws.

Promotional and Clearance Items

Products purchased during promotional events or clearance sales may be subject to the same eligibility requirements described in this policy unless otherwise stated at the time of purchase.

If a promotional or clearance item arrives damaged or defective, please contact us so that we can review the issue and provide an appropriate resolution.

Important Notes

Fgorre reserves the right to review and refuse return or refund requests that do not meet the requirements of this Return & Refund Policy, subject to applicable consumer protection laws.

Refunds, returns, replacements, and other resolutions are subject to verification of the order and the circumstances of the request.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply in your country, state, or region.

Contact Us

If you have any questions regarding a return, refund, damaged item, incorrect order, or delivery issue, please contact:

Fgorre Customer Support
Email: support@fgorre.com
Response time: 1–3 business days

We recommend contacting us before returning any item so that our customer service team can confirm eligibility and provide the correct return instructions.